Twenty-nine percent (29%) of executives monitor customer satisfaction levels daily. Businesses who measure customer satisfaction are 33% more likely to describe themselves as successful than those who do not.
According to research, 78% of consumers will not do repeat business with a company if they have just one poor customer service experience.
Our consumer satisfaction surveys can help you build loyalty, improve customer relations and provide the feedback you need to make critical decisions.
Need to test brand awareness? No problem. We have access to more than 230 million consumers in the United States (US), alone. Need to research a global audience? Also no problem.
Big Data Poll can also survey your existing customer lists.